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Rider Experience Strategist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeService Tempo inteiro R$40.000 - R$70.000

Job Description:

As a Service Excellence Manager, you will play a pivotal role in enhancing the overall experience of our platform riders. Your primary responsibility will be to design and operate efficient processes that link rider service with continuous improvement of basic systems and product links.

Key areas of focus include continuously improving rider service solutions, ensuring a high level of customer satisfaction, establishing effective operational mechanisms, empowering various business teams, and enhancing their problem-solving capabilities.

You will work closely with collaborative teams to identify pain points and promote solutions from the source, reducing the occurrence of problems. Additionally, you will utilize online and offline methods to boost loyalty and enhance the rider experience.

Requirements:

  1. Strong service awareness and excellent communication skills are essential for this role.
  2. The ability to discover problems, actively improve, and propose complete optimization plans is crucial.
  3. Collaboration and integration of internal and external resources, along with a strong team spirit, are vital.
  4. Strong logical reasoning skills are necessary to clearly judge rider pain points, analyze specific factors affecting rider experience, and provide reasonable solutions.