Guest Relations Ambassador

4 semanas atrás


Juiz de Fora, Minas Gerais, Brasil Accor Hotels Tempo inteiro

Welcome to Accor Hotels, where we strive to deliver exceptional guest experiences. As a Guest Relations Executive, you will be the face of our hospitality, ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Welcome guests upon arrival, providing a warm and friendly demeanor, and ensuring a smooth arrival experience.
  • Act as a point of contact for guests throughout their stay, addressing any inquiries, requests, or concerns promptly and efficiently.
  • Anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their experience.
  • Handle guest feedback and complaints professionally and effectively, resolving issues in a timely manner to ensure guest satisfaction and retention.
  • Maintain accurate guest records and profiles, documenting preferences, special occasions, and feedback to personalize future interactions and enhance guest satisfaction.
  • Collaborate closely with other departments to ensure seamless communication and coordination in delivering exceptional guest service.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Previous experience in a guest-facing role within the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.
  • Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
  • Exceptional attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in relevant software applications, including hotel management systems and Microsoft Office suite.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Join us and discover the limitless possibilities at Accor Hotels.


  • Guest Relations

    5 meses atrás


    Rio de Janeiro, Brasil Belmond Management Tempo inteiro

    Realizar o serviço de Mordomia aos hóspedes Vips, habituais e de suítes cobertura, além de atuar no setor de Hospedagem como um profissional multitarefas, para a eficaz operacionalização do setor, garantindo a satisfação e superação das expectativas dos hóspedes, proporcionando uma experiência única, memorável e vivenciando os valores da...

  • Investor Relations Officer

    3 semanas atrás


    Rio De Janeiro, Brasil Accor Hotels Tempo inteiro

    Leading the hospitality revolution, Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do business with a personalized...

  • Recepcionista Jr

    3 meses atrás


    Rio de Janeiro, Brasil Hilton Tempo inteiro

    Recepcionista Jr (Lobby Ambassador) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Investor Relations Officer

    3 semanas atrás


    Rio de Janeiro, Brasil Accor Hotels Tempo inteiro

    Leading the hospitality revolution, Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do business with a personalized...

  • Investor Relations Officer

    4 semanas atrás


    Rio de Janeiro, Brasil Accor Hotels Tempo inteiro

    Company Description Leading the hospitality revolution, Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do...


  • Rio de Janeiro, Rio de Janeiro, Brasil Accor Hotels Tempo inteiro

    About Accor HotelsAs a pioneering force in responsible hospitality, the Accor Group brings together over 45 distinct brands, spanning 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. While each brand has its unique personality, they share a common ambition: to innovate and challenge the status quo.We are a caring environment...


  • Rio de Janeiro, Rio de Janeiro, Brasil Accor Hotels Tempo inteiro

    Company OverviewLeading the hospitality revolution, Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future's endless possibilities.Job SummaryWe are seeking an experienced Investor Relations Officer - Corporate Finance...

  • Guest Relations

    5 meses atrás


    Rio de Janeiro, Brasil Belmond Tempo inteiro

    Realizar o serviço de Mordomia aos hóspedes Vips, habituais e de suítes cobertura, além de atuar no setor de Hospedagem como um profissional multitarefas, para a eficaz operacionalização do setor, garantindo a satisfação e superação das expectativas dos hóspedes, proporcionando uma experiência única, memorável e vivenciando os valores da...

  • Guest Relations Hotelaria

    3 meses atrás


    Armação de Búzios, RJ, Brasil Grupo Galactus Tempo inteiro

    **Venha fazer parte do Grupo Galactus!** Sua missão **será **garantir que os hóspedes tenham uma experiência positiva e memorável durante a sua estadia, atendendo às suas necessidades e proporcionando um alto nível de serviço. **Principais atribuições e responsabilidades**: - Auxiliar os hóspedes na sua organização e apresentar as facilidades...

  • Gerente de Plantão

    6 meses atrás


    Rio de Janeiro, Brasil Marriott International Tempo inteiro

    JOB SUMMARY  Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and...

  • Navigator Concierge

    4 semanas atrás


    Região Imediata de São Paulo, Brasil Marriott International Tempo inteiro

    POSITION SUMMARYRenaissance Navigators use their passion for discovery to add creativity and originality to the way they deliver unique and personalized experiences to guests and ambassadors alike. The successful Navigator is an innovator, always challenging the status quo; they are relentless explorers, constantly seeking out the latest and greatest in...


  • Rio De Janeiro, Brasil Accor Hotels Tempo inteiro

    Company DescriptionLeading the hospitality revolution, Accor is more than a hotel group. With luxury to economy, homestays to resorts, we are a holistic ecosystem of 40 brands in 110 countries, Talent and Solutions, ready to engage with the future’s endless possibilities. Accor has an offer to bring new life to the way you live, work, play and do business...

  • Front Desk Agent

    6 meses atrás


    Rio de Janeiro, Brasil Club Med Tempo inteiro

    You are - Sociable, you know how to connect with our guests and build a trusting relationship. - Helpful and attentive, finding the right solution for all our guests. - Multilingual, you master at least two languages and are comfortable with international guests. You will - Be responsible for welcoming guests, providing information and personalising...


  • Rio de Janeiro, Brasil American Airlines Tempo inteiro

    Location: Rio De Janeiro Intl Apt (GIG-TRML) Requisition ID: 70107 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with...

  • City Ambassador

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Humrahe Limited Tempo inteiro

    About the Role:Humrahe Limited is seeking enthusiastic and knowledgeable individuals to join our team as Local Tour Guides. As a Local Tour Guide, you will have the opportunity to share your passion for your city with travelers from around the world.Key Responsibilities:Design and lead personalized tours that showcase the unique culture and history of your...


  • Rio de Janeiro, Brasil Belmond Management Tempo inteiro

    **ESTÁGIO TURISMO OU HOTELARIA** Auxiliar no atendimento e serviços do SPA, garantindo a satisfação e superação das expectativas dos hóspedes e clientes, proporcionando uma experiência única, memorável e vivenciando os comportamentos da Belmond em todas as suas atitudes. - ___________________________________________ O que você poderá...


  • Rio de Janeiro, Brasil Belmond Tempo inteiro

    ESTÁGIO TURISMO OU HOTELARIAAuxiliar no atendimento e serviços do SPA , garantindo a satisfação e superação das expectativas dos hóspedes e clientes, proporcionando uma experiência única, memorável e vivenciando os comportamentos da Belmond em todas as suas...


  • Rio de Janeiro, Brasil Belmond Management Tempo inteiro

    No estágio de atendimento ao hóspede você poderá auxiliar nos setores operacionais como: Recepção, Concierge, Guest Relations & SPA, garantindo a satisfação e superação das expectativas dos hóspedes e clientes, proporcionando uma experiência única, memorável e vivenciando os comportamentos da Belmond em todas as suas atitudes. -...

  • Customer Success Ambassador

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

    **Vos responsabilités** :Vous serez responsable de développer et de maintenir des relations solides avec nos clients, de gérer leurs attentes et de contribuer à la satisfaction globale du client. Cette fonction nécessite la prise d'propriété des activités de gestion des services (couvrant la gestion de disponibilité, la gestion des changements,...

  • Mixologist (M/W)

    Há 1 mês


    Rio de Janeiro, Rio de Janeiro, Brasil Club Med Tempo inteiro

    Be an Ambassador of HappinessWe are looking for a skilled Bartender (M/W) to join our team at Club Med. As a key member of our hospitality team, you will be responsible for creating memorable experiences for our guests.Your Key ResponsibilitiesWelcome and advise guests, providing personalized service and ensuring their needs are met.Set up and manage events...