Guest Relations Ambassador
4 semanas atrás
Welcome to Accor Hotels, where we strive to deliver exceptional guest experiences. As a Guest Relations Executive, you will be the face of our hospitality, ensuring that every guest feels welcome and valued.
Key Responsibilities:
- Welcome guests upon arrival, providing a warm and friendly demeanor, and ensuring a smooth arrival experience.
- Act as a point of contact for guests throughout their stay, addressing any inquiries, requests, or concerns promptly and efficiently.
- Anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their experience.
- Handle guest feedback and complaints professionally and effectively, resolving issues in a timely manner to ensure guest satisfaction and retention.
- Maintain accurate guest records and profiles, documenting preferences, special occasions, and feedback to personalize future interactions and enhance guest satisfaction.
- Collaborate closely with other departments to ensure seamless communication and coordination in delivering exceptional guest service.
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Previous experience in a guest-facing role within the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.
- Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
- Exceptional attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
- Proficiency in relevant software applications, including hotel management systems and Microsoft Office suite.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Join us and discover the limitless possibilities at Accor Hotels.
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