Customer Experience Champion

Há 13 horas

Contagem, Minas Gerais, Brasil beBeeCustomerSuccess Tempo inteiro R$14.400 - R$21.800

Are you looking for a challenging role that involves driving customer satisfaction and support efficiency?

This Customer Success Associate position offers the perfect opportunity to leverage your skills in ticket management, project coordination, and customer communication to make a real impact.

About the Role

In this role, you will be responsible for creating and managing support tickets, ensuring proper documentation and resolution. You will also manage all customer email communications, providing feedback and insights to improve customer service quality and enhance the overall customer experience.

Key Responsibilities
  • Create and manage support tickets for issues or action items requiring follow-up, ensuring proper documentation and resolution.
  • Manage all customer email communications, ensuring inquiries and concerns are addressed promptly and effectively.
  • Provide feedback and insights to improve customer service quality and enhance the overall customer experience.
Requirements
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Experience in customer success, ticket management, and project coordination or project management, preferably within the SaaS, home services or technology industry.
  • Exceptional English communication skills, both written and verbal.
  • Strong organizational skills with the ability to manage multiple customer inquiries, tickets, and follow-ups efficiently.
What We're Looking For

We are seeking a highly proactive, self-motivated individual who is able to work independently in a fast-paced environment. If you have a passion for delivering exceptional customer experiences and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.

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