IT Support Specialist

Há 7 dias


Porto Alegre, Rio Grande do Sul, Brasil Marel Tempo inteiro

**Job Summary**

We are seeking a skilled IT Support Specialist to join our team at Marel. As a key member of our Innovation team, you will provide first-tier IT support and device management for our internal team members.

**Key Responsibilities**

  • Resolve incidents and service requests in a timely and quality manner
  • Answer Topdesk calls and support internal customers with their requests/issues
  • Deliver input to drive problem management process
  • Prepare, configure, and deploy client systems via SCCM, including updates
  • Maintain IT Asset rotation for decommissioned assets
  • Maintain system setup and deployment records as needed
  • Take turns as regional Dispatcher on a rotating basis
  • Enter and maintain IT Assets
  • Transfer customer data from one machine to the next
  • Prepare, configure, and deploy mobile devices, including iPhones and iPads
  • Provide second-line support, including installing printers and basic Active Directory changes

**Requirements**

  • Intermediate vocational education (MBO) or associate degree in Information Technology or 2 years equivalent experience required
  • Basic knowledge of PC hardware, software, and network troubleshooting skills required
  • Knowledge and experience with Topdesk, Android, and iOS-related multimedia devices
  • Proficient in Windows 7/8/10
  • Strong discipline with asset management

**About Marel**

Marel is a company that values Unity, Excellence, and Innovation. We are committed to being an Equal Opportunity Employer and offer a dynamic work environment.


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