Technical Support Specialist
Há 6 dias
Technical Support Role at BairesDev
We're a leading technology company that delivers innovative solutions to top clients worldwide. Our diverse team of 4,000+ professionals works remotely, driving significant impact globally.
We're seeking a skilled Help Desk Analyst with advanced English to provide technical support to users efficiently and accurately. As our front liner, you'll solve basic technical problems and provide support for assigned areas.
Main Responsibilities:
- Provide first-level contact and resolve customer issues.
- Walk customers through problem-solving processes.
- Ensure proper recording, documentation, and closure.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
Requirements:
- Proven experience in providing Help Desk support.
- Working knowledge of help desk software, databases, and remote control.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Advanced English level.
What We Offer:
- 100% remote work from anywhere.
- Excellent compensation in USD or local currency.
- Hardware and software setup for remote work.
- Flexible hours and self-scheduled work.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment.
Grow with Us:
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