Customer Support Specialist

Há 7 dias


Porto Alegre, Rio Grande do Sul, Brasil SupportYourApp Tempo inteiro

Unlock Your Potential in a Multicultural Environment

At SupportYourApp, we're passionate about providing exceptional customer support to tech companies around the globe. As a Customer Support Consultant, you'll thrive in a dynamic and inclusive environment where you can grow your skills and achieve challenging goals.

Key Responsibilities:

  • Provide top-notch customer support via various channels, including incoming calls, emails, and social media
  • Build lasting relationships with customers by offering tailored solutions and ensuring their satisfaction
  • Effectively manage and follow up on customer inquiries, maintaining a high level of professionalism
  • Work with sensitive customer information while maintaining the highest level of security and confidentiality
  • Stay up-to-date with the latest customer happiness practices and apply them to enhance the customer experience
  • Maintain a working knowledge of our clients' products and services to provide accurate and helpful support
  • Continuously seek opportunities to improve team performance and contribute to a positive work environment

Requirements:

  • Excellent English and Portuguese language skills (at least C1 level for both spoken and written)
  • Previous experience in customer service is a must
  • Strong communication and analytical skills, with the ability to work under pressure
  • A positive and responsible attitude, with a strong commitment to customer satisfaction
  • A personal laptop or computer with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

What We Offer:

  • A flexible schedule and the opportunity to work fully remotely
  • An inclusive international environment with a diverse team of professionals
  • Compensation in USD and good bonuses for referring friends
  • Paid intensive training and probation
  • A work-life balance and responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development and a positive work environment

About Us:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages.

We welcome people with various backgrounds and experiences. If you're passionate about customer support and want to join a dynamic team, send your CV in English, highlighting your outstanding skills.

Visit our website: www.supportyourapp.com

We are an equal opportunities employer and welcome applications from all qualified candidates.


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