SAP Customer Interaction Center Support Specialist

2 semanas atrás


Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

About the SAP iXp Internship Experience Program

The SAP iXp Internship Experience Program is a strategic, paid internship program that provides university students with opportunities to find purpose in their careers. As a SAP iXp Intern, you will be part of a global team that supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach.

Key Responsibilities

  • Evaluate customer technical issues and their impact on daily business processes
  • Manage customer expectations in accordance with established SAP processes and procedures
  • Engage stakeholders to ensure critical customer cases are resolved effectively and in a timely manner
  • Assist customers with software download, User ID, license keys, and navigate the SAP support portal
  • Deliver info-sessions to customers, internal colleagues, and SAP partners
  • Involvement in critical customer escalations and global projects

Requirements

  • Ongoing Bachelor's degree in Relations, Computer science, engineering, or related area
  • Fluency in English and Spanish is a bonus
  • Good customer focus and communication skills (oral/written)
  • Strong team player who learns and adapts quickly
  • Self-motivated, passionate, and dedicated team player

About SAP

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.



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