Technical Support Specialist

Há 1 mês


Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

**Solutions for a Smarter World**

At SAP, we're committed to helping our customers achieve faster and smarter business results. As a member of our Product Support team, you'll play a key role in delivering exceptional customer service and support.

**Key Responsibilities:**

  • Analyze complex problems and provide effective solutions to customers
  • Troubleshoot technical issues and collaborate with internal teams to resolve defects and missing product functionality
  • Develop and document technical solutions for internal and external knowledge bases
  • Liaise with Engineering, Product Management, and Operations teams to ensure seamless product delivery

**Requirements:**

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Fluency in English to a business standard
  • Familiarity with general IT concepts, Cloud technologies, and business processes
  • Strong team player with excellent communication and problem-solving skills

**At SAP, we're dedicated to helping our employees grow and develop in their careers.**

**We're an equal opportunities employer and welcome applications from diverse candidates.**


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