Senior Product Support Specialist, Tripit

4 semanas atrás


Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

**Unlock Your Potential**

TripIt, a consumer travel app from SAP Concur, empowers travelers to stay organized and in control. Our vision is to simplify every trip for every frequent traveler.

**Role Overview**: We seek a dedicated and customer-focused individual to lead our customer support team as a Senior Customer Support Specialist. As a key member, you will play a crucial role in ensuring users have a positive experience and receive timely assistance with any inquiries or issues.

**Key Responsibilities**:

Bug Troubleshooting: Proactively identify, diagnose, and report bugs, collaborating with Product and Engineering teams to expedite fixes and enhancements.

In-depth Product Knowledge: Develop and maintain an expert understanding of TripIt's features and functionalities to assist users effectively and provide accurate, insightful information.

Documentation: Lead in the creation and maintenance of product support documentation, FAQs, and knowledge base articles.

Feedback Collection: Gather and report user feedback to the product and development teams to help improve the overall user experience.

Collaboration: Work closely with other teams, including product, PR, engineering, and marketing, to ensure a cohesive and positive user experience.

**Requirements**:

Customer Focus: A genuine passion for helping customers and providing excellent customer service.

Communication Skills: Strong written and verbal communication skills with the ability to convey technical information in an understandable manner.

Problem-Solving: Exceptional problem-solving skills and the ability to handle complex technical issues.

Team Player: Ability to collaborate with cross-functional teams and contribute to a positive work environment.

**Qualifications**:

Previous experience in a technical and/or end-user support role is preferred. Familiarity with travel management tools or platforms is a plus. Bachelor's degree or equivalent work experience.

**At SAP, We Value Inclusion**

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

**EOE AA M/F/Vet/Disability**

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.



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