Bilingual Support Specialist

2 semanas atrás

Salvador, Bahia, Brasil beBeeCustomerSuccess Tempo inteiro R$60.000 - R$80.000

About the Role

As a Customer Success Advocate - Bilingual, you will manage the end-to-end experience and lifecycle of customers based on the defined service strategy. Your efforts will lead to renewal, retention, and customer loyalty.

This role offers the opportunity to collaborate with internal teams to deliver valuable solutions to customers, drive the renewal pipeline, and exceed performance targets.

The successful candidate will support clients in their Latin American markets with customer service for their streaming apps.

Key Responsibilities
  • Provide timely quality after-sales support in Spanish and Portuguese via email, chat, and phone.
  • Proactively communicate and collaborate with stakeholders to understand client needs, current statuses, updates on issues, and temperaments.
  • Demonstrate ability to incorporate new information, make quick decisions, and inform others of developments.
  • Work closely with internal stakeholders and support teams to ensure seamless communication and coordination by reviewing system health, performance journals, etc.
  • Successfully engage in multiple initiatives simultaneously.
  • Align with Product Owners and meet regularly to understand product roadmaps.
  • Document operational best practices and advise internal workgroups.
  • Perform other customer success tasks as needed to support departmental success.
  • Represent the company positively internally and in communities served.
  • Analyze dashboards, content checks, and reporting via CloudWatch.

About You

We're looking for a skilled professional with:

  • Fluency in neutral English, Spanish & Portuguese (required) - Must be able to read, write, and speak these languages.
  • 3-5 years of customer service/success experience.
  • An entrepreneurial spirit and proactive attitude.
  • Excellent planning, organizational skills, and follow-through until tasks are completed.
  • Able to problem-solve and maintain composure in high-pressure situations.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Strong interpersonal skills, including verbal and written communication, teamwork, and customer service.
  • Proficient in Microsoft Word, Excel, and PowerPoint.

What We Offer

  1. Flexible remote work setup.
  2. Reporting to the Arcadian CS Team.
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