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Duty Manager

2 meses atrás

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Job Title: Duty Manager - Front Desk Operations

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our team at Accor Hotels. As a key member of our Front Desk team, you will be responsible for ensuring the smooth and efficient operation of our hotel's front desk and providing exceptional guest service.

Key Responsibilities:

  • Front Office Operations:
    • Conduct daily briefings with team members to ensure they are aware of all pertinent information.
    • Manage and supervise all tasks of front desk staff to ensure high-quality service and meet department standards.
    • Review and analyze workflow and standards at the front desk, suggesting improvements as needed.
    • Analyze rate variance reports to ensure rooms revenue control, approve discounts, and rebates.
    • Communicate with the Front Office Manager on all matters regarding guest services and hotel operations.
    • Ensure documentation of all guest-related issues using the logbook.
    • Sign media and supervise shift handover procedures.
    • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
    • Provide management presence at all times by assisting with the handling of guests' needs and complaints.
  • Team Management:
    • Provide department orientation and training on hotel service standards, procedures, and programs.
    • Constantly monitor team members' appearance, attitude, and degree of professionalism.
    • Motivate and provide a work environment that brings out the best in team members.

Requirements:

  • Diploma in Tourism/Hospitality Management.
  • Minimum 3 years of relevant experience in a similar capacity.
  • Excellent reading, writing, and oral proficiency in English.
  • Ability to speak other languages and basic understanding of local languages (an advantage).
  • Good working knowledge of MS Excel, Word, and PowerPoint.

Competencies:

  • Strong leadership, interpersonal, and training skills.
  • Good communication and customer contact skills.
  • Results and service-oriented with an eye for details.
  • Ability to multi-task, work well in stressful and high-pressure situations.
  • A team player and builder.
  • A motivator and self-starter.
  • Well-presented and professionally groomed at all times.