Technical Application Support Expert

1 dia atrás

Campinas, São Paulo, Brasil beBeeSupport Tempo inteiro R$70.000 - R$101.000
IT Support Specialist

This detail-oriented and proactive IT specialist plays a critical role in ensuring the stability, reliability, and efficiency of applications supported by an organization.

Key Responsibilities
  • Environment Management:
    • Manage application environments (database, web, and application servers) used across development, testing, and release stages.
    • Coordinate environment usage by assigning resources to teams and individuals as needed.
    • Manage scheduling, refreshing, and resetting of environments.
  • Release Management:
    • Create and manage release pipelines using Azure DevOps, overseeing deployments and associated tasks.
    • Monitor release activities and troubleshoot deployment issues.
  • Infrastructure and Maintenance:
    • Lead and support infrastructure-related projects, including server upgrades and disaster recovery testing.
    • Conduct periodic application/server maintenance (e.g., password rotations, SSL certificate renewals).
  • Production Support:
    • Investigate, track, and resolve production issues in collaboration with global support and development teams.
    • Create and manage support tickets, ensuring compliance with regulatory Change/Release Management procedures.
    • Communicate system status and issue resolution updates with end-users and stakeholders.
  • Testing and Documentation:
    • Contribute to root cause analysis, bug fix validation, and testing activities.
    • Write and execute test scripts and release plans.
    • Create and maintain documentation for systems, processes, and projects.
  • Collaboration & Communication:
    • Work across onshore, nearshore, and offshore teams to coordinate initiatives and resolve issues.
    • Participate in regular team and project meetings.
    • Maintain a real-time workboard to track progress and communicate status with leadership.

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