Customer Service Director

Há 16 horas


Rio de Janeiro, Rio de Janeiro, Brasil Eleven Hr Tempo inteiro

**Job Opportunity:** We are seeking an experienced Customer Service Director to lead our team and drive operational excellence. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to optimize customer service and fuel the company's growth.

**Responsibilities:

  • Harness your advanced proficiency in English and Spanish to devise and implement strategies aimed at improving operational efficiency and customer satisfaction.
  • Serve as the primary point of contact for our Spanish-speaking customers, ensuring their requirements are met while delivering exceptional customer service.
  • Take charge of customer training and onboarding, guiding them to extract the maximum value from our products/services and ensuring a seamless experience.
  • Lead and oversee the customer service team, fostering a collaborative work environment that thrives on positivity and camaraderie.
  • Develop and execute strategies for customer retention, thereby enhancing customer satisfaction and loyalty.

**Requirements:**

  • Bachelor's degree in Business or an MBA, with a strong background in business management and strategy.
  • A track record of successful customer service management and adeptness in engaging with customers.
  • Exceptional communication and interpersonal skills, enabling effective interactions with customers and guidance of a diverse team.
  • Strong aptitude for strategic thinking and problem-solving, empowering you to drive operational improvements and overcome challenges.

**Benefits:**

  • A competitive salary of R$3,500.00 per month.
  • The opportunity to work in a dynamic and growing company.
  • Professional development opportunities.

**Location:** Remote (Work from home flexibility)



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