Customer Service Director
Há 16 horas
**Job Opportunity:** We are seeking an experienced Customer Service Director to lead our team and drive operational excellence. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to optimize customer service and fuel the company's growth.
**Responsibilities:
- Harness your advanced proficiency in English and Spanish to devise and implement strategies aimed at improving operational efficiency and customer satisfaction.
- Serve as the primary point of contact for our Spanish-speaking customers, ensuring their requirements are met while delivering exceptional customer service.
- Take charge of customer training and onboarding, guiding them to extract the maximum value from our products/services and ensuring a seamless experience.
- Lead and oversee the customer service team, fostering a collaborative work environment that thrives on positivity and camaraderie.
- Develop and execute strategies for customer retention, thereby enhancing customer satisfaction and loyalty.
**Requirements:**
- Bachelor's degree in Business or an MBA, with a strong background in business management and strategy.
- A track record of successful customer service management and adeptness in engaging with customers.
- Exceptional communication and interpersonal skills, enabling effective interactions with customers and guidance of a diverse team.
- Strong aptitude for strategic thinking and problem-solving, empowering you to drive operational improvements and overcome challenges.
**Benefits:**
- A competitive salary of R$3,500.00 per month.
- The opportunity to work in a dynamic and growing company.
- Professional development opportunities.
**Location:** Remote (Work from home flexibility)
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