Technical Support Specialist

Há 6 dias


Rio de Janeiro, Rio de Janeiro, Brasil beBeeCryptoSupport Tempo inteiro US$30.000 - US$45.000
Job Title

We are seeking a skilled professional to join our support-as-a-service team. Our company provides secure technical, customer support and CX services for tech companies around the globe.

Key Responsibilities:
  • Deliver exceptional customer service via chats and emails
  • Develop long-lasting relationships with customers
  • Meet performance targets
  • Stay up-to-date with cutting-edge technology trends
  • Handle sensitive customer information securely
  • Apply best practices in customer happiness
  • Maintain knowledge of our clients' products and services
  • Communicate effectively with developers and other departments of various IT companies
Requirements:
  • Upper intermediate proficiency in Chinese and English (B2 level)
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Personal or professional background in crypto industry
  • Strong analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

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