Technical Support Specialist

Há 5 dias

São Paulo, São Paulo, Brasil Ebury Tempo inteiro

Ebury is a leading FinTech firm, recognized as one of the top European Fintechs to work for by AltFi. We offer a range of innovative financial products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.

São Paulo Office - Hybrid Work Arrangement

As a Technical Support Specialist, your role will focus on providing expert support to various areas of the business, collaborating with a team of specialists. Our São Paulo office offers a hybrid work arrangement, with 4 days in the office and 1 day working from home.

Your Key Responsibilities

  • Collaborate with a close-knit team to deliver exceptional support services.
  • Troubleshoot and debug software and infrastructure issues raised by end-users of our engineering teams' software.
  • Verify and document bugs for tracking and escalation.
  • Manage incident communication with stakeholders and coordinate with development teams.
  • Develop in-depth knowledge of Ebury's products and services.
  • Work with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
  • Collaborate with trusted vendors to resolve service events.
  • Contribute to process enhancements and code reviews with other software development engineers.

Your Background

  • Experience providing L2/L3 support in a tech-driven business environment.
  • Excellent communication skills in English.
  • Strong problem-solving skills and technical troubleshooting expertise.
  • Software development experience with Python and Django.
  • Familiarity with AWS Cloud and Linux administration.

Desirable Skills

  • Experience with Agile Methodologies and Continuous Integration.
  • Knowledge of common frontend languages such as HTML, CSS, JavaScript, and jQuery.
  • Proficiency in using tooling to manipulate data in PostgreSQL, MongoDB, ElasticSearch, Celery, and Redis.
  • Experience with Kibana, Grafana, Prometheus, Nagios, and Sentry for identifying service events.
  • Understanding of money flows in a fintech environment.
  • Salesforce Administration skills.
  • Any other relevant skills you think would be valuable to Ebury.

  • Technical Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil OMP Belgium Tempo inteiro

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at OMP Belgium. As an Application Support Analyst, you will play a critical role in providing exceptional customer service and technical expertise to our clients.Key ResponsibilitiesCustomer Support: You will be responsible for resolving customer tickets in a timely and...

  • Technical Support Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil SkySys Tempo inteiro

    Job Summary:SkySys is seeking a highly skilled Technical Support Specialist to join our team. As a Desktop Support Engineer, you will be responsible for providing on-site and remote technical support to our users, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to users, resolving hardware and software issues in...

  • Technical Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and troubleshooting for online course teams and instructors.Key ResponsibilitiesProvide technical support and troubleshooting for online course...

  • Technical Support Specialist

    Há 23 horas

    São Paulo, São Paulo, Brasil Awin Tempo inteiro

    Job SummaryAwin is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-level technical support to internal colleagues, publishers, and advertisers.Key ResponsibilitiesProvide technical application support via email, phone, and ticketing systemIdentify technical...

  • Technical Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Geotab Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Geotab Inc. as a Partner Support Specialist. This role will be responsible for providing technical expertise and support to our partners and customers, ensuring seamless integration and resolution of technical issues related to our Geotab IoT Solution.Key...

  • Technical Support Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    About the RoleCognizant is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing technical assistance and support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for Unix-based systems and applications.Develop and implement scripts...

  • Technical Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Acs Brasil Ltda Tempo inteiro

    About the RoleAxalta is a leading global coatings company, and we're seeking a skilled Technical Support Specialist to join our team in Brazil.As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, ensuring the quality and consistency of our coatings products.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    Há 21 horas

    São Paulo, São Paulo, Brasil Supportyourapp Inc. Tempo inteiro

    Job SummaryWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at SupportYourApp Inc. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their satisfaction and loyalty.Key Responsibilities:Perform invoice control and verificationCheck data...

  • Technical Support Specialist

    Há 19 horas

    São Paulo, São Paulo, Brasil Hexagon Manufacturing Intelligence Tempo inteiro

    **Job Summary:**As a Technical Support Specialist at Hexagon Manufacturing Intelligence, you will play a critical role in providing pre-sales and post-sales technical support for our CAD/CAM solutions. Your primary responsibility will be to aggregate commercial proposals, ensuring that our customers receive the best possible solutions to meet their...

  • Technical Support Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil COMARCH Tempo inteiro

    We are seeking a highly skilled Technical Support Specialist to join our team at Comarch. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Perform day-to-day operations related to the support and maintenance services for our clients.Research, diagnose,...

  • Technical Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil The BIG Jobsite Tempo inteiro

    Job Title: On-site and Desktop Support AnalystJob Summary: We are seeking a highly skilled and experienced Technical Support Specialist to join our team at The BIG Jobsite. As a Desktop Support Analyst, you will be responsible for providing on-site and remote technical support to users, resolving hardware and software issues, and ensuring compliance with...

  • Technical Support Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil Hexagon Manufacturing Intelligence Tempo inteiro

    Job Summary:As a Technical Support Specialist at Hexagon Manufacturing Intelligence, you will play a critical role in providing exceptional technical support to our customers, ensuring they get the most out of our software solutions. With a strong background in mechanism/multibody dynamics simulation and vehicle dynamics, you will be the go-to expert for...

  • Technical Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Decision Group Tempo inteiro

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Decision Group. As a Blue Yonder AMS Support Expert, you will be responsible for providing top-notch technical support and services to our clients.Key Responsibilities:Provide first and second-level technical support for Blue Yonder's Advanced Planning and Scheduling...

  • Technical Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Emplifi Tempo inteiro

    About the RoleAs a Senior Technical Support Specialist within our Global Support team at Emplifi, you will play a critical role in delivering exceptional technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, all while ensuring an outstanding level of customer...

  • Technical Support Specialist

    Há 5 horas

    São Paulo, São Paulo, Brasil OMP Belgium Tempo inteiro

    As a Technical Support Specialist at OMP Belgium, you will play a crucial role in resolving customer issues related to our planning solution. Your expertise will be invaluable in addressing complex problems that require in-depth technical knowledge.You will be responsible for:Providing exceptional customer service by delivering effective solutions to...

  • Technical Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Awin Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Awin. As a key member of our support team, you will play a crucial role in providing exceptional customer service and technical support to our publishers and advertisers.Key ResponsibilitiesTechnical Support: Provide high-level technical support to internal...

  • Technical Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Insider Tempo inteiro

    Role OverviewAs a Technical Support Specialist at Insider, you will play a pivotal role in the Operational Excellence Team that owns support processes with our partners using our products and services. To excel in this role, you should be an exceptional communicator with solid problem-solving skills.Your primary responsibility will be to ensure seamless...

  • Technical Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Socium - Teams Done Differently Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Socium - Teams Done Differently. As a Technical Support Specialist, you will be part of a global organization with over 4,000 employees worldwide, supporting over 50,000 unique customers across 150 countries.Key ResponsibilitiesProvide Level 2 support for our...

  • Technical Support Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil Zebra Technologies Tempo inteiro

    About Zebra TechnologiesWe are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.As a member of Zebra Nation, you will be seen, heard, valued, and respected. Drawing...

  • Technical Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil IBM Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our IBM Z software support team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients using problem determination and problem source identification skills in z/OS.Key ResponsibilitiesProvide technical support assistance to...