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Technical Support Specialist
2 meses atrás
We are seeking a highly skilled Technical Support Specialist to join our team at Awin. As a key member of our support team, you will play a crucial role in providing exceptional customer service and technical support to our publishers and advertisers.
Key Responsibilities- Technical Support: Provide high-level technical support to internal colleagues, publishers, and advertisers via various communication channels.
- Ticket Management: Manage and resolve technical issues and bugs in a timely and efficient manner.
- Knowledge Base Administration: Maintain and update our internal and external knowledge base to ensure accurate and up-to-date information.
- Testing and Quality Assurance: Test new developments and features to ensure they meet our high standards.
- Collaboration and Communication: Work closely with Account Managers and Developers to ensure seamless communication and issue resolution.
- Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on providing exceptional service.
- Technical Skills: Strong understanding of web languages such as HTML, ActionScript, and JavaScript.
- Problem-Solving Skills: Ability to identify and resolve technical issues in a timely and efficient manner.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
- Flexi-Week and Work-Life Balance: Enjoy a flexible four-day workweek at full pay, with no reduction to your annual holiday allowance.
- Remote Working Allowance: Receive a monthly allowance to support your remote work setup.
- Flexi-Office: Enjoy a dynamic and inclusive work environment, with opportunities to work across Awin regions.
- Development Opportunities: Access our extensive training suite, Awin Academy, to develop your skills and advance your career.
Awin is a leading affiliate network, established in 2000. We pride ourselves on our dynamic, social, and inclusive culture. Our virtual 'Life @ Awin' hub brings our global team together for social activities and community building. We value diversity and inclusion, and we welcome candidates from all backgrounds and identities.
