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Technical Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil IBM Tempo inteiro

About the Role

We are seeking a highly skilled Technical Support Specialist to join our IBM Z software support team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients using problem determination and problem source identification skills in z/OS.

Key Responsibilities

  • Provide technical support assistance to IBM clients using problem determination and problem source identification skills in z/OS.
  • Read and analyze code, as well as review memory dumps, logs, and traces to identify and resolve technical issues.
  • Collaborate with clients and other IBM teams to drive problems to a solution.
  • Develop and implement new improvements to existing technical support tools, procedures, and processes.
  • Make improvements to z/OS products to improve reliability, uptime, and serviceability.

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
  • Excellent English communication skills (verbal and written) - Fluent.
  • Acting in a respectful and professional manner to represent IBM to its high-profile clients.
  • Working in high pressure, dynamic situations with a large degree of autonomy.
  • Being agile and open-minded to quickly adapt to procedures and tools required for the position.
  • Focused and results-oriented with commitment to accuracy and attention to details.
  • Excellent organizational, analytical, and problem determination/solving skills.
  • Knowledge or experience working with one or more of:
    • Operating system administration, command usage, or troubleshooting
    • Operating system internals (e.g., kernel, file system, networking, client-server, performance)
    • Programming and scripting languages (e.g., C, Java, Python, or Shell)
    • Data structure concepts and algorithms

Preferred Requirements

  • z/OS assembler, PL/X or SVC dump debugging experience.
  • z/OS support, development, test or system programming experience.
  • Client-facing technical support professional experience.
  • Experiences working with a global team.

About IBM

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.