Visionary ITSM Operations Transformation Leader

1 semana atrás

Barueri, São Paulo, Brasil beBeeEngineering Tempo inteiro US$120.000 - US$180.000
ITSM Operations Transformation Lead

Corteva Agriscience has an exciting opportunity for a high-impact ITSM operations transformation lead to drive the evolution of all core ITSM processes in alignment with ITIL service management, 24X7 availability, business continuity, high-quality end-user experience, information security, and cost-effectiveness.

This role requires a combination of ITSM/ITIL expertise, leadership skills, and the ability to collaborate with cross-functional teams. The successful candidate will be responsible for leading a team of talented employees and managed service providers responsible for designing, implementing, and managing our core ITSM processes and enabling it through our ServiceNow platform.

The key responsibilities of this role include:

  • Leading the design, deployment, and continuous improvement of ITSM practices
  • Troubleshooting and support for complex ITSM-related issues
  • Providing on-call support as needed to ensure 24/7 system availability
  • Implementing and enforcing security policies and procedures to safeguard data and systems
  • Maintaining detailed documentation of policies, processes, and procedures

This is an excellent opportunity for a skilled engineer to grow their career and make a meaningful impact at Corteva Agriscience.

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