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Front Office Team Member

2 meses atrás

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

About the Role

We are seeking a highly motivated and customer-focused individual to join our front office team as a Reception Team Member. As a key member of our team, you will be responsible for providing exceptional service to our guests from arrival to departure, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  1. Provide high-quality service to guests, responding promptly and efficiently to their requests during check-in, check-out, and throughout their stay.
  2. Maintain accurate and up-to-date records of guest and hotel accounts, ensuring all charges are posted in a timely manner.
  3. Ensure strict security procedures are followed for credit and cash transactions, accounting procedures, and the issue of room keys, while maintaining guest confidentiality and privacy.
  4. Utilize every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  5. Perform other duties as requested by Management and Supervisors.

What We Offer

  • Discounted hotel stays across the world with our AccorHotels Card.
  • Free Bonus Breaks Voucher.
  • Cycle to Work Scheme.
  • Staff Uniforms Provided.
  • Free Staff Car Park.
  • Meal provided whilst on duty.
  • Double time bank holiday pay.