High Performing Enterprise Application Support Specialist
Há 5 dias
This position is a on-site opportunity to work in Sao Paulo, where you will be working as a consultant directly with a US client.
We offer:
- Employment Type: Contractor
- $22 USD per hour
Job Summary:
We are seeking a highly motivated Application Support Engineer with 3–5 years of experience in Linux-based environments, Java/Python scripting, and DevOps practices. The ideal candidate will be responsible for ensuring the stability and performance of enterprise applications and infrastructure, while working collaboratively within a global support team.
Key Responsibilities:
- Maintain a proactive approach throughout the day, analyzing, debugging, and resolving issues.
- Develop and enhance the SRE strategy to ensure scalability, reliability, and performance of the plant.
- Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
- Automate manual processes to improve efficiency.
- Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
- Possess a solid understanding of technical concepts and be capable of writing code when necessary.
- Create documentation, runbooks, and code snippets to resolve issues and share them with the team.
Required Skills and Qualifications:
- Level L2, L3 Application Support experience, preferably in the 6-10 years range.
- Technical skills: Unix/Linux, object-oriented programming (Java, C++ etc.), databases.
- Proficient in coding and debugging.
- Strong communication skills.
Benefits:
The embedded FICC roles require candidates to go through an L2 coder pad (primarily debugging) and interviews with AppDev.
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