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Onsite Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Willis Towers Watson Tempo inteiro
Job Description

Job Title: Dispatch Technician

Job Summary:

We are seeking a skilled Dispatch Technician to join our Global Service Management team at Willis Towers Watson. As a Dispatch Technician, you will be responsible for providing on-site technical support to our colleagues, ensuring seamless technology support within our offices.

Key Responsibilities:

  • Technical Support: Provide on-site technical support to colleagues, including troubleshooting hardware and software issues, and setting up laptops.
  • IT Infrastructure Management: Install, configure, and maintain in-office workspaces, printers, and other IT peripherals.
  • Collaboration: Collaborate with other IT teams to integrate systems and resolve complex technical challenges.
  • Service Delivery: Align service delivery with business requirements and company strategies.
  • Inventory Management: Manage the purchasing, distribution, and stock levels of IT peripherals.
  • Troubleshooting: Diagnose and resolve technical issues promptly, escalating as necessary to ensure timely solutions.

About the Role:

This is a critical role that requires strong technical skills, excellent customer service skills, and the ability to work independently. As a Dispatch Technician, you will be responsible for ensuring that our technology support meets the highest standards, contributing to the success of our global team.

Requirements:

  • Experience: Minimum of 2-3 years' experience as an onsite support technician for Local Services Technology Services.
  • Knowledge: Knowledge of Microsoft Intune and Microsoft Azure fundamentals.
  • ITIL: Understanding of Information Technology Infrastructure Library (ITIL) principles.
  • Travel: Willingness to travel within the local region for in-office support.
  • Language: Fluent in both Danish and English, which is essential given that management is based in the UK and the work is in Denmark.

About Us:

At Willis Towers Watson, we value diversity and foster a supportive environment where everyone can thrive. We offer an attractive workplace with flexible working conditions and opportunities for further development.