Industrial Solutions Specialist
4 semanas atrás
Company Overview
Tractian Technologies Inc is a growth-stage startup transforming the industrial world by empowering frontline maintenance workers to achieve more. We've fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
About Us
At Tractian, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our team, you'll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.
The Customer Team
We're responsible for expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients.
Your Role
As an Industrial Solutions Specialist, you will be the face of our company at client locations, responsible for the installation of our products and providing on-site support. Your role requires a blend of technical prowess and customer service skills to ensure successful setup, maintenance, and troubleshooting of our solutions, fostering positive client relationships and technical reliability.
Responsibilities:
- Perform on-site installation and configuration of our software and hardware solutions.
- Train clients on the proper use and maintenance of installed products.
- Provide on-site technical support and troubleshooting as required.
- Coordinate with production teams to ensure timely delivery and setup of materials.
- Document installation processes and client interactions in CRM software.
- Revisit sites for routine maintenance checks and client follow-ups.
- Ensure compliance with safety regulations and company installation standards.
Requirements
To succeed in this role, you'll need:
- Bachelor's degree in a technical discipline such as Electrical or Mechanical Engineering, or Industrial Engineering.
- Solid experience with on-site installations and support in a tech environment.
- Knowledge of mechanical and electrical systems relevant to our products.
- Strong organizational and time management skills.
- Ability to work independently and manage on-site responsibilities effectively.
- Excellent interpersonal skills and the ability to provide training to clients.
- Proficiency in technical documentation and CRM software.
What We Offer
Competitive salary: R$80,000 per year
Optional fully funded English/Spanish courses
30 days of paid annual leave
Education and courses stipend
Earn a trip anywhere in the world every 4 years
Day off during the week of your birthday
Up to R$1,000/mo for meals and remote work allowance
Health plan with national coverage and without coparticipation
Dental Insurance: we help you with dental treatment for a better quality of life.
Gympass and Sports Incentive: R$300/mo extra if you practice activities
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