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Senior Client Solutions Strategist
2 meses atrás
We are seeking a detail-oriented and customer-focused Lead Client Solutions Manager to become an integral part of our Client Solutions Team across various business sectors.
The Lead Client Solutions Manager plays a vital role within our expanding Global Business Solutions team, which is dedicated to supporting our sales force in achieving their goals while delivering exceptional service to both internal and external clients.
This position entails collaborating with the sales team to enhance revenue through the negotiation and optimization of intricate opportunities, leveraging data and analytics to craft tailored solutions for our clients.
The Lead Solutions Manager team will focus on establishing and nurturing significant client relationships, emphasizing revenue growth, client education, and overall client satisfaction.
Success in this role demands a strong commitment to client service, the ability to excel in a fast-paced environment, and the capability to provide customized solutions for advertisers by utilizing our unique advertising product suite.
Your Responsibilities:
- Facilitate education on products, company updates, and share best practices relevant to client or agency operations;
- Oversee and expand post-sale client relationships related to auction ad offerings by monitoring and analyzing ad campaigns, proactively initiating improvements;
- Demonstrate proficiency in campaign management, including setup and optimization. Analyze campaign performance data to provide clients with data-driven insights while using those insights to enhance our advertising offerings;
- Relay marketplace feedback to inform our advertising strategy;
- Collaborate with the sales team on pre-sale research and presentations;
- Conduct regular business reviews, adopting a consultative, long-term approach to cultivate productive relationships with clients, in partnership with the sales team;
- Investigate and collaborate directly with product and engineering teams to resolve client issues during campaigns;
- Build enduring relationships with key clients, ensuring their business needs are effectively addressed by cross-functional teams;
- Lead a team of managers, supporting their development and success. Drive product feature adoption and consistently enhance product offerings based on market feedback.
Minimum Qualifications:
- A minimum of 5 years of experience in account management or client services roles within digital marketing;
- Proven experience managing key accounts across diverse industries;
- Familiarity with performance advertisers and a deep understanding of their challenges;
- Team management experience is advantageous;
- Strong analytical skills with the ability to interpret data and derive insights to evaluate campaign performance;
- Proactive mindset with excellent data analysis capabilities;
- Proficiency in English and Portuguese.
Preferred Qualifications:
- Proactive approach with strong analytical skills in Excel; knowledge of SQL is a plus.
