Logistics Leader: Deliver Exceptional Customer Experiences

Area Manager - Logistics and Delivery Specialist

This role offers a unique opportunity to lead the outbound and delivery operations of a complex logistics network. As an Area Manager, you will be responsible for managing a team of associates, optimizing processes, and driving continuous improvement in our outbound and delivery operations.

Key Responsibilities:

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• Manage and develop a team of warehouse associates and delivery personnel to ensure efficient operations and meet productivity targets.\
• Oversee the outbound process from order fulfillment to last-mile delivery preparation, ensuring timely delivery and high customer satisfaction.\
• Implement and support all safety programs, maintain a safe work environment, and ensure OSHA compliance.\
• Identify and lead process improvement initiatives using Lean tools, analyze metrics to find root causes, and drive operational enhancements.\
• Liaise with internal teams and external partners to ensure smooth outbound and delivery operations, communicate daily metrics, and report exceptions to relevant departments.\
• Embrace and lead change in a fast-paced environment, supporting the implementation of new systems and processes in outbound and delivery operations.\
• Work flexible schedules, including nights, weekends, and holidays as required, operating in both Fulfillment Center and Delivery Station settings.\
• Thrive in a dynamic, fast-paced atmosphere, collaborating with world-class talent and making a tangible impact on millions of customers' lives.\
• Mentor and develop your team, fostering a culture of excellence and innovation, shaping Amazon's future leaders.\
• Develop practical solutions to complex problems without compromising quality, leveraging data-driven decision-making and empowering employees to think big and bring their ideas to life.\
• Collaborate with other Area Managers to balance labor and ensure efficient operations, optimize processes, and drive continuous improvement.\
• Review work forecasts, set productivity targets, and monitor and improve KPIs such as On-Time Dispatch and First Day Delivery Success.\
• Oversee performance, provide training, and address team member needs, ensuring a diverse team of associates is equipped to excel in their roles.\
• Develop advanced knowledge of Microsoft Excel, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.\
• Employee and performance management experience, utilizing this expertise to mentor and develop team members.\
• Adapt to changing circumstances, embracing innovation and driving progress in a rapidly evolving logistics landscape.\
• Support the development of comprehensive strategies to enhance customer satisfaction, employee engagement, and operational efficiency.\
• Contribute to the growth and success of the organization by leading by example, demonstrating exceptional leadership skills, and inspiring others to achieve greatness.\
• Be accountable for achieving business objectives, taking ownership of outcomes, and implementing effective solutions to drive results.\
• Deliver outstanding customer experiences, exceeding expectations through proactive problem-solving, clear communication, and consistent service delivery.\
• Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to drive innovation and stay ahead of the competition.\
• Network with peers and stakeholders across the organization, building strong relationships, and facilitating collaboration to achieve shared goals.\
• Prioritize tasks effectively, manage multiple projects simultaneously, and adapt to changing priorities while maintaining focus on key objectives.\
• Demonstrate commitment to Amazon's mission, vision, and values, embodying the company's spirit of innovation, customer obsession, and teamwork.\