Software Support Engineer

Há 1 mês

São Paulo, São Paulo, Brasil Rimini Street Tempo inteiro
Job Title: Associate Engineer, AMS (Command Center)

Rimini Street is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

We are the largest independent, full-stack ERP support and services company, serving nearly 5,000 clients worldwide. Our 24/7/365 support services cater to progressive financial and manufacturing companies, mission-critical government agencies, and other organizations.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a leader in our industry and for community service efforts via the Rimini Street Foundation.

Job Summary:

We are seeking an entry-level Associate Engineer, AMS (Command Center) resident in our São Paulo, Brazil office. This role requires a willingness to learn and acquire new technical knowledge, processes, and methodologies applied on a day-to-day basis at the company.

Key Responsibilities:
  • Monitor performance across all channels (calls, chats, tickets, etc.) in real-time to ensure service targets are achieved for our clients.
  • Communicate cross-functionally throughout the organization, providing timely feedback to leaders on performance.
  • Support resolution of technical issues for our internal teams and vendors.
  • Engage in our escalation process, acting as a liaison between the business and technology team.
Requirements:
  • 0-1 year of experience in any field.
  • Good attitude, interpersonal, presentation, and communication skills.
  • General IT knowledge.
  • Attention to detail and ability to learn new skills.
  • Ability to work calmly and professionally in high-pressure situations.
  • Good to have fluency in English language.
Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals, and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values: company, clients, colleagues, and community. We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 350 charities.

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

  • Principal Support Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    About the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a technical expert on our product and MFT solutions, you will be responsible for providing expert guidance and assistance to clients in configuring, optimizing, and maintaining their enterprise MFT deployments.Key...

  • Principal Support Engineer

    Há 1 mês

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    Job Title: Principal Support EngineerWe are seeking a highly motivated and experienced Principal Support Engineer to join our Technical Support team at Redwood Software. As a Principal Support Engineer, you will be responsible for providing technical expertise and support to our customers and internal teams.Key Responsibilities:Provide technical assistance...

  • Principal Support Engineer

    Há 1 mês

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an "@redwood.com" email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.Our Mission:At Redwood...

  • Principal Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    Unlock Your Potential as a Principal Support Engineer at Redwood SoftwareAt Redwood Software, we're on a mission to unleash human potential by empowering our customers with lights-out automation for their mission-critical business processes. As a Principal Support Engineer, you'll be at the forefront of this mission, working closely with our Product and...

  • Principal Support Engineer

    Há 1 mês

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    Unlock Your Potential as a Principal Support Engineer at Redwood SoftwareAt Redwood Software, we empower our customers with lights-out automation for their mission-critical business processes. As a Principal Support Engineer, you'll be part of an energetic team that lives to make customers successful.Your ImpactWe're looking for highly motivated individuals...

  • Principal Support Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    About the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a key member of our team, you will be responsible for providing expert technical assistance to our clients and internal stakeholders.Key ResponsibilitiesServe as the primary point of contact for clients seeking technical...

  • Software Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Rimini Street Tempo inteiro

    Rimini Street is a global leader in software support and services. We empower clients to extract more value from their investments, advance innovation, and create competitive advantage.As a Software Support Engineer, you will be part of our 24/7/365 support team, working closely with internal teams and clients to resolve technical issues and ensure service...

  • Principal Support Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    Unlock Your Potential as a Principal Support Engineer at Redwood SoftwareAt Redwood Software, we're on a mission to unleash human potential by empowering our customers with lights-out automation for their mission-critical business processes. As a Principal Support Engineer, you'll be the technical expert on our product and a referent on Managed File Transfer...

  • Software Support Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil Rimini Street Tempo inteiro

    Job Title: Associate Engineer, AMS (Command Center)Rimini Street is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive...

  • Principal Support Engineer

    2 meses atrás

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    About the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a technical expert on our product and a referent on Managed File Transfer (MFT) in general, you will play a crucial role in building internal enablement for customer-facing teams and collaborating with our Product and...

  • Principal Support Engineer

    2 meses atrás

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    About the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a key member of our team, you will be responsible for providing expert technical assistance to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve escalated...

  • Principal Support Engineer

    Há 1 mês

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    About the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a key member of our team, you will be responsible for providing expert technical assistance to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve escalated...

  • Principal Support Engineer

    Há 1 mês

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    About the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a technical expert on our product and a referent on MFT in general, you will play a key role in building internal enablement for customer-facing teams and working closely with our Product and Engineering team to improve...

  • Principal Support Engineer

    Há 1 mês

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    About the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a key member of our team, you will be responsible for providing expert technical assistance to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve escalated...

  • Principal Support Engineer

    2 meses atrás

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Redwood Software. As a Principal Support Engineer, you will be responsible for providing expert technical assistance to our customers and internal teams, ensuring the successful implementation and operation of our Managed File Transfer (MFT)...

  • Principal Support Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    Our MissionAt Redwood Software, we empower our customers with lights-out automation for their mission-critical business processes. We believe in the transformative power of automation and strive to provide unparalleled solutions for our clients.CORE VALUESOne Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the...

  • Software Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Tbwa ChiatDay Inc Tempo inteiro

    Job DescriptionWe're seeking a skilled Developer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers using the Digibee platform.Key ResponsibilitiesSupport customers in the development and use of the Digibee Platform, ensuring they have a seamless...

  • Principal Support Engineer

    2 meses atrás

    São Paulo, São Paulo, Brasil Redwood Software Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Redwood Software. As a Principal Support Engineer, you will be responsible for providing expert technical assistance to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve escalated...

  • Senior Software Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Questrade Financial Group Tempo inteiro

    Senior Software EngineerQuestrade Financial Group is seeking a highly skilled Senior Software Engineer to join our team. As a key member of our engineering team, you will be responsible for designing and developing high-performing and scalable applications that deliver business value.Key Responsibilities:Design and implement customer-facing and internal web...

  • Front-End Software Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil Sigma Software Tempo inteiro

    Sigma SoftwareJob Title: Front-End Software EngineerJob Summary:The Front-End Software Engineer will implement software components based on design specifications using the primary tech stack. The role involves writing clean, maintainable code that adheres to best practices, participating in requirements clarification, estimations, and planning sessions, and...