Integration Support Specialist
Há 11 horas
Epicenter is a boutique, global SaaS Provider and consulting practice specializing in integration and data management for leading HCM Cloud applications.
Role OverviewAs an Integration Support Analyst, you will play a critical role in ensuring timely resolution of inquiries and incidents related to HCM integrations. You will leverage strong analytical, problem-solving, and SQL skills to diagnose and resolve complex issues, as well as communicate technical details effectively to various stakeholders.
Key Responsibilities- Analyze and resolve complex integration issues using strong SQL knowledge and troubleshooting capabilities.
- Triage support requests for assigned customers to ensure timely resolution as per SLA.
- Ensure an organized queue of customer requests for optimal workflow and prioritization.
- Identify and escalate complex incidents to the appropriate support levels.
- Conduct daily monitoring of live interfaces.
- Maintain awareness of customer status, including upcoming events and potential integration challenges.
- Collaborate with other Support Analysts and higher-level support teams to ensure efficient resolution of complex issues.
- Lead customer meetings to provide updates on service performance and troubleshoot ongoing integration issues.
- Fluent in English language, any other languages a plus.
- Relevant qualifications in Computer Science, Computer Engineering, or related areas.
- Good SQL skills and ability to troubleshoot integration issues independently.
- Analytical and strong problem-solving skills.
- Well-organized remote worker with excellent time management skills.
- Experience leading customer meetings and communicating technical concepts to both technical and non-technical audiences.
- Experience working in a fast-paced and dynamic environment.
- Excellent team player who thrives in a collaborative environment.
- Join a fun, creative, and expanding team in an international and innovative environment.
- We offer a remote work schedule with occasional business trips.
- A competitive Compensation and Benefits Package including private health insurance.
- Training opportunities, including the opportunity to learn HCM fundamentals and interfaces design principles.
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