Customer Support Specialist Dutch
2 semanas atrás
In collaboration with Wibit Consulting & Services, we are seeking to onboard a Customer Support Specialist for our Malta office. This role offers a stimulating and rewarding job in a fast-moving, innovative, and international tech company.
Key Responsibilities:
- Follow communication procedures and policies.
- Evaluate and make decisions in accordance with defined policies and guidelines.
Requirements:
- Fluent in Dutch (C1) and have good knowledge of English.
- Flexible and able to make quick decisions in a dynamic environment.
- Conscientious and reliable - commitment is one of our core values.
- Eagle eyed with great attention to detail.
- Empathy about people - you will be working with securing the online safety of our customers and their users.
Benefits:
- An opportunity to make a positive impact on the digital world.
- A career opportunities within a management or expert field.
- Additional vacation days.
- Free fruit, tea, and coffee if you prefer working in the office.
- Ability to work from home when working late shifts and weekends.
- Free day transport to the office from certain areas within Malta.
- Team performance bonus and working from home allowance.
- Corporate discounts for gym memberships, shops, and taxis.
- Private Health Insurance, eye care tests, health and well-being professional support.
- Refer a friend bonus scheme.
- Comprehensive training and constant feedback.
- Fun events, great colleagues, and a fresh, playful workplace with a variety of cultures.
- Relocation packages for international applicants.
Shift Patterns:
Rotational shifts are from 7.00 am to 3.30 pm or 3.30 pm to midnight, however, these times could also vary if cover is required during other periods between 7 am and midnight, eg 11 am to 7.30 pm, with two days off during the week.
We offer a hybrid working environment in Malta. This role can be done fully remotely between your home in Malta or the work office in Qormi, Malta.
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