Process Improvement Specialist

1 semana atrás


Cajamar, Brasil Amazon Tempo inteiro
About the Role

The ACES Process Specialist will play a crucial role in supporting Sort Centers' (SCs) improvements made on behalf of Amazon customers, driving standardization efforts, and acting as a liaison with other departments. This position requires process skills to support the Ops team, SC launches, and Kaizen Events in areas of expertise. The Process Specialist will also run and coordinate cross-functional projects for the successful implementation of new processes and systems across the SCs.

Key Responsibilities
  • Deploy SC Benchmarking processes adapted for Brazil to train ops leaders and establish sustainable mechanisms.
  • Use the PDCA methodology to drive small-scale improvements in processes.
  • Apply the Kaizen methodology to drive large-scale process improvements or cost reductions.
  • Sustain the rollout of CI essentials and Kaizen essentials training to managers.
  • Align with WW ACES to develop robust systems and train operators to drive value in Area Organization and Area Readiness.
A Day in the Life

You will analyze processes, identify opportunities, dive deep into data to gain insights, and use continuous improvement methodologies to implement operational improvements. You will also track operations, identify opportunities in sorting center operations, and connect with countries overseas to discuss best practices, benchmark, and apply or share.

About the Team

The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals focused on ensuring quality, productivity, and safety through continuous improvement. We monitor metrics, raise the bar on performance and efficiency, adopt new technology and standards, and support peers with subject matter expertise. Required qualifications include a Bachelor's degree, experience defining and implementing process improvement initiatives, operations experience, advanced English proficiency, Green Belt certification, and program or project management experience.


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