Incidente Resolution Specialist

Há 3 dias


Porto Alegre, Rio Grande do Sul, Brasil beBeeGestãodeincidentes Tempo inteiro R$60.700 - R$83.100
Descrição do Cargo:
O Incidente Management Analyst é responsável por implementar e monitorar o processo de gestão de incidentes, garantindo que o Nível de Serviço seja respeitado.

Responsabilidades:
- Implementar o processo de gestão de incidentes;
- Realizar relatórios sobre a situação de incidentes;
- Monitorar os incidentes para garantir que o Nível de Serviço seja respeitado;
- Orientar o processo de incidentes;
- Estabelecer ciclos de melhoria contínua de processos de desempenho, atividades, funções e responsabilidades, políticas e procedimentos do processo.

Requisitos:
- Inglês Avançado/Fluente;
- Experiência com Infraestrutura, operações, gestão de incidentes de TI, processos, gestão de KPI's, sugestão de melhorias, experiência com gestão de backlog;
- Experiência com gestão de incidentes e gestão de mudanças;

Vantagens:
- Trabalhar em um ambiente dinâmico e desafiador;

Observações:
- Divulga Vagas

  • Porto Alegre, Rio Grande do Sul, Brasil beBeeGestor Tempo inteiro R$59.000 - R$74.000

    Em nossa equipe, você desempenhará um papel crucial no gerenciamento de incidentes, garantindo que nossos sistemas estejam funcionando sem interrupções.AtribuiçõesImplementar processos para a gestão de incidentes;Montar relatórios detalhados sobre os incidentes ocorridos;Orientar e apoiar colegas na resolução de problemas relacionados a...


  • Porto Alegre, Rio Grande do Sul, Brasil beBeeIncident Tempo inteiro R$98.526 - R$133.339

    Incident Restoration Specialist     Our organization is looking for a skilled and experienced Incident Restoration Specialist to join our team. In this role, you will play a critical part in the restoration of services for cloud-based payroll, tax, HR, and benefits solutions.    As an Incident Restoration Specialist, your primary responsibility will...


  • Porto Alegre, Rio Grande do Sul, Brasil Decision Group Tempo inteiro

    **Código**:8682**Título da vaga**:CRITICAL INCIDENT MANAGER **Local**:São Leopoldo, RS**Nível Profissional**:Júnior**Nível Acadêmico**:Ensino Superior Completo**Áreas de Atuação Profissional**:TI - Suporte**Descrição**:Must have skills- Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any...


  • Porto Alegre, Rio Grande do Sul, Brasil beBeeSkill Tempo inteiro R$3.000 - R$6.000

    Job RoleWe provide opportunities for university students to gain professional experience and develop their skills.About the Global Internship Program:This internship program is designed to support students in finding purpose in their careers.Key Responsibilities:Act as a central point of contact for resolving customer incidents globallySupport consultants in...


  • Porto Alegre, Rio Grande do Sul, Brasil Nerdy Tempo inteiro

    **Overview**:Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists based in Brazil to join our team Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile...


  • Porto Alegre, Rio Grande do Sul, Brasil beBeeService Tempo inteiro R$200.000 - R$250.000

    **Job Title:** IT Service Restoration SpecialistWe are seeking a skilled IT service restoration specialist to join our team. As an IT service restoration specialist, you will be responsible for the timely restoration of services in our cloud-based payroll, tax, HR, and benefits solutions.Key Responsibilities:Daily Incident Reviews. You will start each day...


  • Porto Alegre, Rio Grande do Sul, Brasil beBeeSecurity Tempo inteiro US$100.000 - US$150.000

    Senior Cybersecurity SpecialistThis is a challenging position for an experienced Cybersecurity Specialist who can design and implement scalable systems to detect threats and trigger automated responses.We are looking for someone with the ability to integrate Artificial Intelligence into detection and response workflows to accelerate rule development,...


  • Porto Alegre, Rio Grande do Sul, Brasil beBeeAccounting Tempo inteiro R$40.000 - R$60.000

    Job Title: Fiscal Analyst SpecialistWe are seeking an experienced professional to fulfill a key role in our organization. The ideal candidate will possess extensive knowledge in accounting services and a passion for providing exceptional client support.The primary responsibilities of this position include:Submitting ancillary obligations in a timely...


  • Porto Alegre, Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro US$9.600

    Service Desk AnalystOverviewThis role involves working as part of a team to deliver end-to-end technical support services to our clients. The successful candidate will be responsible for resolving IT issues in accordance with service level agreements.Key Responsibilities:Facilitate Service Desk incident response/resolution and service request fulfillment...


  • Porto Alegre, Rio Grande do Sul, Brasil beBeeInnovator Tempo inteiro R$46.930 - R$56.785

    About this RoleThe SAP Internship Experience Program provides university students with opportunities to find purpose in their careers through collaborative and innovative projects.Why Work on This Project?1. Collaborative Environment: Meet mentors, make new friends, and create a thriving personal network by working together towards common goals.2. Global...