
Incidente Resolution Specialist
1 semana atrás
Em nossa equipe, você desempenhará um papel crucial no gerenciamento de incidentes, garantindo que nossos sistemas estejam funcionando sem interrupções.
Atribuições- Implementar processos para a gestão de incidentes;
- Montar relatórios detalhados sobre os incidentes ocorridos;
- Orientar e apoiar colegas na resolução de problemas relacionados a incidentes;
- Desenvolver e implementar melhorias contínuas nos processos e políticas da área.
- Inglês avançado ou fluente;
- Experiência em infraestrutura, operações, gestão de incidentes de TI, processos e gestão de KPIs;
- Conhecimento em gestão de incidentes e mudanças;
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Incidente Resolution Specialist
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