Incidente Resolution Specialist

1 semana atrás


Porto Alegre, Rio Grande do Sul, Brasil beBeeGestor Tempo inteiro R$59.000 - R$74.000

Em nossa equipe, você desempenhará um papel crucial no gerenciamento de incidentes, garantindo que nossos sistemas estejam funcionando sem interrupções.

Atribuições
  • Implementar processos para a gestão de incidentes;
  • Montar relatórios detalhados sobre os incidentes ocorridos;
  • Orientar e apoiar colegas na resolução de problemas relacionados a incidentes;
  • Desenvolver e implementar melhorias contínuas nos processos e políticas da área.
Requisitos
  • Inglês avançado ou fluente;
  • Experiência em infraestrutura, operações, gestão de incidentes de TI, processos e gestão de KPIs;
  • Conhecimento em gestão de incidentes e mudanças;


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