
Network Operations Center Analyst
Há 7 dias
Join our team as a Network Operations Center Analyst to make a meaningful impact in the IT industry. This role involves working with a multidisciplinary team to provide technical support and resolve complex issues related to LAN, WAN, and WLAN technologies.
We are seeking a professional who can thrive in a dynamic environment, communicate effectively, and collaborate with clients to deliver exceptional results. The ideal candidate will have strong problem-solving skills, experience in troubleshooting, and knowledge of network management tools such as Zabbix/Grafana and SNMP.
Responsibilities- Provide technical support for LAN, WAN, and WLAN technologies within agreed-upon SLAs
- Manage the entire incident lifecycle and conduct root cause analysis with stakeholders
- Detect and diagnose all alerts, escalate unresolved issues to senior engineers when necessary
About Us
We offer a hybrid work model, competitive compensation package, comprehensive benefits, and opportunities for growth and development. Our culture values diversity, inclusion, and employee well-being.
Requirements- Bachelor's degree in Computer Science or related field
- 1+ year of experience in IT support, preferably with Cisco Catalyst switches
- CCNA certification is an asset
- Flexible work arrangements
- Comprehensive health and dental benefits
- Generous paid time off and holidays
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