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Operations Director

Há 1 mês

São Paulo, São Paulo, Brasil Blueground Tempo inteiro

Transforming the Future of Living

At Blueground, we're shaping the future of living, and we're looking for a talented Operations Manager to join our Brazil team.

The Operations Manager position is a critical role that will drive the implementation, adaptation, and continuous improvement of our business systems and processes in Brazil. You will be responsible for ensuring our properties are ready for move-in on time, managing and training third-party contractors, and ensuring smooth operations across the team.

Key Responsibilities:

  • Coordinate the full operational setup and maintenance of Tabas properties, including supplies and services, according to brand style and guidelines.
  • Drive down operational costs and continuously improve processes while upholding Tabas' quality standards.
  • Liaise, manage, and negotiate with contractors, vendors, and external business partners to ensure our guests enjoy high standards of client experience.
  • Partner with cross-functional support teams to improve the efficiency and effectiveness of guest experience services.
  • Manage timely data collection to update operational metrics, achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
  • Lead the onboarding process for Operations Associates and provide continuous feedback to ensure they are equipped to set up apartments efficiently.

Requirements:

  • 4+ years of progressive work experience in business operations or services in a start-up, SME, or large corporation.
  • Bachelor's degree.
  • Advanced English.
  • Results-oriented go-getter with great multitasking and prioritization skills.
  • Exceptional communication and organizational skills.
  • Team player and creative thinker.
  • Strong analytical and problem-solving skills in a fast-paced environment.
  • Guest-centric mindset.
  • Project management experience working under tight deadlines.
  • Experience in hospitality or real estate is considered a plus.
  • Proven team management experience, especially in field operations.

We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full-time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values: Time is our most important resource, Excellence is an exciting way to look at life, We Care deeply about our guests and colleagues, and Transparency builds trust and improves communication.