Effective Program Management Professional
Há 4 dias
We are seeking a highly skilled and experienced professional to fill the position of Customer Engagement Manager. This role will involve managing large technical skill development programs and projects across various geographies within specific verticals.
The ideal candidate will have 7+ years of experience in delivering complex business and organisational transformation projects, as well as 5+ years in a customer-facing role and professional consulting. A Bachelor's degree in Business Administration, Finance, Economics, Computer Science or a related field is also required.
This position will work closely with sales teams to assist them with all aspects of the sales cycle for new large deals, helping them understand the value proposition and aggregating previous experience based on similar programs and projects for that vertical.
Key Responsibilities:
- Management of all aspects of program delivery, leading training engagements to successful delivery of the program in terms of scope, billing, revenue assurance, forecast accuracy, customer satisfaction and achievement of required business outcomes.
- Leadership at the customer site to guarantee a smooth and successful program implementation by managing all internal deliverables such as program plan, issues/risk and change management controls, as well as monthly status reports.
- Partnering with AWS teams to develop project management processes and reporting mechanisms for the program, report on the progress of these programs and drive customer satisfaction by providing creative solutions to complex questions.
As a Customer Engagement Manager, you will have the opportunity to collaborate with field sales and T&C teams to develop project management processes and reporting mechanisms for the program. You will also be responsible for reporting on the progress of these programs and driving customer satisfaction by providing creative solutions to complex questions.
The ideal candidate will possess excellent analytical skills, including proficiency in Excel, Microsoft Project and at least one Business Intelligent tool (Tableau, OBIEE, PowerBI, etc.). They should also have functional knowledge in areas such as strategy, business development, change management, process improvement, sales enablement and marketing.
In addition to your technical skills, you should have strong written and verbal communication skills, as well as the ability to discern between material issues impacting deliverables and day-to-day activities.
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