Strategic Customer Liaison

Há 3 dias

Buenos Aires, Brasil beBeeRelationship Tempo inteiro US$5.000 - US$6.000
Job Title:

Customer Operations Specialist, Supply Chain

Description:

The ideal candidate will possess exceptional communication and interpersonal skills, with the ability to effectively manage customer relationships.

Key Responsibilities:
  • Manage customer portals and scorecards to resolve inconsistencies between customer records and Xometry data
  • Coordinate routine customer business reviews centered around Quality, On-Time Delivery, Spend, and Customer Service Satisfaction
  • Solicit and collect customer VOC, leveraging customer scorecards where available, and provide feedback and proposals for improvement to management
  • Assist with researching billing and invoice issues, and creating credits/debits when necessary
  • Research, analyze, and suggest solutions to non-routine issues as required and requested by Sales and Ops leadership
  • Assist Customer BU with customer inquiries, and follow-up activities
  • Provide partner labels as required following customer shipment approval
  • Data Management and Reporting:
  • Support data maintenance of the company's ERP & CRM system (e.g., Salesforce) with accurate and up-to-date customer information, sales activities, and order details ensuring customer communication syncs with Xometry systems
Requirements:
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Proficient in Microsoft Office and CRM software
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
Benefits:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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