Front Office Supervisor

1 semana atrás


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Description

Overview

The Assistant Front Office Manager is a key role in the hotel's operations, responsible for overseeing the Front Desk, PBX, Guest Services, Bell, Door, Concierge, and Night Audit teams. This position requires a strong leader who can coach and set clear goals for team members, ensuring exceptional customer service and seamless integration with internal departments.

Key Responsibilities

  • Lead and supervise the Front Office team to deliver exceptional customer service and meet hotel standards.
  • Develop and implement strategies to improve Front Office operations, including process improvements and staff training.
  • Collaborate with internal departments, such as Food and Beverage, Catering, and Sales, to ensure smooth operations and excellent guest experiences.
  • Manage and maintain accurate records, reports, and data to inform business decisions.
  • Assist with additional projects and requests as needed to support the hotel's goals and objectives.

Requirements

  • Minimum two-year experience in an upscale hotel as a Front Office Manager, with strong organizational skills and ability to work independently.
  • Four-year degree from a Hotel Management school or Business school.
  • Excellent verbal and written English skills; second language a plus, French preferred.
  • Excellent interpersonal, communication, organizational, and computer skills.
  • Willingness and ability to work a flexible schedule to meet business demands.

Why Work for Accor?

As a member of the Accor team, you will have access to a range of benefits, including preferential rates in hotels and exclusive discounts with partners. Our commitment to diversity and inclusion means that we welcome applications from a diverse range of candidates. All information will be kept confidential according to EEO guidelines.



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