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Software Support Specialist
2 meses atrás
e.Mix has been a leading software development provider for over two and a half decades, serving various industries such as international trade, construction, technology, customs terminals, and telecommunications.
Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a top software developer in process management, with our solutions enabling an average productivity increase of 35%.
We have offices in Brazil and the US. Currently implementing our new development platform, Talkture. Talkture is an innovative project with exciting challenges ahead.
**Key Responsibilities:**
• Analyze and resolve customer requests and issues with e.Mix software
• Address operational questions from users
• Interpret functional documents and identify software business rules
• Provide 2nd level support
**Requirements:**
• 4+ years of software support experience
• Logical reasoning and excellent Portuguese communication skills
• Fluent in English (reading, writing, conversation)
• Strong customer relationship skills and Excel proficiency
• Experience in support levels I and II
**Desirable Skills:**
• Experience in helpdesk ticket monitoring/administration, SLA service, and knowledge base management
• Proficient in creating and presenting quantitative and qualitative KPIs
• Spanish fluency (reading, writing, conversation)
• Knowledge of international trade
**Behavioral Traits:**
• Responsible, proactive, and dynamic
• Empathetic and patient with clients
• Detail-oriented, communicative, and innovative
• Ticket management and SLA adherence
• Focus on immediate first-level resolution
• Dynamic, agile, optimistic, and good-humored
**Additional Benefits:**
• Hybrid work arrangement (Hybrid, living in Campinas and Region, Brazil)
• Monday-Thursday: 8am-18pm; Friday: 8am-17pm
• Health plan, life insurance, food voucher
• Cost assistance, birthday off
**Compensation:**
R$4,500.00 per month
**Work Environment:**
In-person work location
