Software Support Specialist
Há 2 dias
About the Role
As a 4flow Software Support person, you will be the primary point of contact for any issues related to our integrated planning approach, transport utilization, and transport management system. Your responsibilities will include providing excellent software support via our ticketing system and phone, responding to customer inquiries, and assisting in identifying, troubleshooting, and resolving reported issues.
Key Responsibilities
- Provide software support via our ticketing system and phone
- Respond to customer inquiries and requests
- Assist in identifying, troubleshooting, and resolving reported issues
- Handle 2nd level support from external and internal customers for our 4flow Software Products
- Deliver fast solutions or workarounds within the agreed SLA with the customer
- Work closely together with our 3rd level for deeper product knowledge and participate in further improvement of our products
- Coordinate with other internal teams and departments for better customer service
Requirements
- Complete training related to software or university studies
- Fluency in English (written and spoken)
- Available to work from 10:00 am to 07:00 pm (BRT)
- First practical experience (1 - 1.5 years) in software support and desirable most complex software operation
- Good technical understanding
- Enjoys customer contact, as well as high customer orientation and service
- Patient nature, explained with pleasure
- Friendly, open, and confident appearance (on the phone)
- High willingness to learn and ability to quickly become familiar with new issues
- Flexible and committed, also regarding support for working hours
- Highly communicative and social competence (customer orientation)
- Resilience and stress resistance in high workload situations or in situations with unpredictable events
- High confidentiality
- Desirable: Reference to logistics or logistics know-how
- Analytical skills
- Motivation for 4flow
- Cultural adjustment
What We Offer
Join 4flow and enjoy a clearly defined vision, excellent job security, and outstanding opportunities for your individual development. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.
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