Technology Support Professional

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$35.000 - R$55.000
Job Title

We are seeking a skilled Technical Support Specialist to join our team. This role combines solution engineering expertise with creative problem-solving to ensure customers get the most out of their experience.

Position Overview

This role integrates problem-solving with technical acumen to troubleshoot issues, design tailored configurations, integrations, and optimizations, and provide strategic recommendations for improved performance and efficiency.

Responsibilities:

  • Provide expert-level technical support for software, troubleshooting issues and isolating root causes
  • Diagnose, investigate, and resolve complex technical problems quickly and effectively
  • Guide customers in navigating the platform and its modules to ensure optimal use and efficiency
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
  • Deliver exceptional customer service at every interaction to provide a positive experience
  • Collaborate with internal teams to escalate and resolve complex issues and contribute ideas to improve support processes
  • Maintain and update knowledge base articles to enhance self-service resources for clients
  • Provide regular status updates to management, clients, and relevant stakeholders
  • Analyze customer needs and platform usage to provide strategic recommendations for improved performance and efficiency

Requirements:

  • 5+ years of experience in Customer Support or Technical Support
  • Bachelor's degree in Computer Science, Information Technology, or equivalent
  • Fluent in English (spoken and written)
  • Strong problem-solving, investigative, and analytical abilities
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
  • Ability to work independently and think creatively to solve technical challenges
  • Experience in customer-facing roles with demonstrated communication excellence

Preferred Skills:

  • Previous experience with CRM systems
  • Experience with SAML-based SSO and identity management solutions
  • Customer Success experience

Why We're a Great Fit:

  • Develop skills with a supportive team
  • Career advancement opportunities and professional growth paths
  • Make a real impact on customer success
  • Remote work flexibility

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