Business Development Professional

Há 6 dias

Brasil beBeeGrowth Tempo inteiro US$70.000 - US$100.000
Job Overview:

The primary goal of the Customer Success Manager role is to ensure customers derive exceptional value from their investment.

This strategic position goes beyond operational support to drive meaningful outcomes, enable renewals, and identify expansion opportunities by maintaining a deep understanding of the customer's evolving business challenges and objectives.

Key Responsibilities

Strategic Value Management

  • Develop and execute value realization plans that track critical metrics tied directly to the customer's business outcomes and original buying decision.
  • Conduct regular business reviews with stakeholders focusing on ROI achievement, value demonstration, and strategic alignment.
  • Ensure continuous alignment between our capabilities and the customer's evolving business priorities.
  • Translate technical capabilities into business value narratives that resonate with different stakeholders.

Relationship Management and Governance

  • Build and maintain strong relationships with key stakeholders across operational customer levels.
  • Drive effective governance cadence through structured communications, escalation paths, and decision-making frameworks.
  • Develop customer champions who advocate for us within their organization.
  • Partner with Account Executives, Project Managers, Education and Product teams on strategic account planning to strengthen customer value creation and confirmation.

Customer Growth and Expansion

  • Proactively identify expansion opportunities by continuously mapping customer challenges to our capabilities.
  • Collect customer diagnostics and track valuable metrics throughout the customer journey to build compelling business cases for solution expansion based on proven value delivery.
  • Collaborate with Account Executives to execute land-and-expand strategies.
  • Create success stories and reference opportunities that showcase measurable customer outcomes.
  • Maintain high visibility into value realization, adoption metrics, and health indicators.
  • Identify and mitigate at-risk accounts through early intervention programs and champion development and engagement.
  • Ensure seamless renewal processes by providing clear ROI documentation and future value roadmaps.
  • Partner with internal teams to address concerns and remove barriers to customer success.

Operational Excellence and Platform Adoption

  • Drive adoption through alliances with the product and education teams to enable adoption programs, share best practices, and optimize use cases.
  • Monitor usage patterns, engagement metrics, and user satisfaction to identify optimization and improvement opportunities.
  • Collaborate with the implementation team to ensure smooth transitions from go-live stages to ongoing success.
  • Facilitate knowledge transfer and capability building within the customer's organization.
Qualifications

The ideal candidate will have 4+ years of experience in customer success or account management, a Bachelor's degree in business, marketing, or a related field, and experience working in a fast-paced environment. They should possess strong strategic thinking skills, ability to articulate value propositions, and excellent relationship-building abilities. Additionally, they should be data-driven, consultative, and able to navigate multi-level conversations.

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