Operational Process Assistant

3 semanas atrás

Brasília, Distrito Federal, Brasil FedEx Group Tempo inteiro
Job Summary

We are seeking a highly organized and detail-oriented Operational Process Assistant to join our team at FedEx Group. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our transportation and logistics services.

Key Responsibilities
  • Support and Schedule Loading/Unloading Processes: Assist in coordinating the loading and unloading of trucks and other vehicles, ensuring timely and efficient processing of shipments.
  • Release Vehicles for Pick-up and Delivery: Coordinate with drivers and customers to ensure seamless pick-up and delivery of packages.
  • Monitor and Participate in Work Environment Organization: Collaborate with team members to maintain a safe and organized work environment, adhering to company standards and regulations.
  • Update Warehouse, Pick-up, and Delivery Reports: Accurately record and update reports on warehouse, pick-up, and delivery activities, ensuring data integrity and accuracy.
  • Participate in Dedicated Operations and Monitor Customer Performance: Assist in monitoring the performance of specific customers and participate in dedicated operations to ensure exceptional service delivery.
  • Execute Activities Related to Issue Pre-Alerts and Administrative Tasks: Generate reports, collect operational data, and perform administrative tasks to support the update of KPIs.
  • Execute Activities Related to Indoor and Outdoor Risk Management: Identify and communicate potential risks to the Security sector, ensuring a safe working environment.
  • Answer Phones, Transfer Calls, and Take Messages: Provide exceptional customer service by answering phones, transferring calls, and taking messages as required.
  • Prepare Paperwork for Outbound Packages: Assist in preparing paperwork for outbound packages, including airway bills, PO Box, and address.
Requirements
  • Education: High school diploma or equivalent.
  • Language: Proficiency in English.
  • Experience: None to one (0-1) year of clerical experience.
  • Skills: Data entry, general office skills, good human relations and communication skills, clear and articulate speaking voice, dynamic and creative, organizational skills, and basic notions of customer service.

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