Technical Network Operations Specialist

Há 10 horas

São Paulo, São Paulo, Brasil beBeeNetwork Tempo inteiro R$45.000 - R$86.000
Job Opportunity

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. This individual will be responsible for providing technical support and coordination on activities within the network operation center.

The successful candidate will provide swift and accurate responses to all alerts, ensure the repair or escalation of issues as appropriate, and strive to maintain the highest level of service for all customers.

This position requires flexibility to work across all shifts as required, supporting 24/7 Network Operations.

Key Responsibilities:

  • Monitoring the network infrastructure using various tools and reacting to resolve any alerts which may arise and ensure system uptime meets service level agreements.
  • Responsible for logging and resolving any network incidents ensuring that Service Level Agreements are met at all times.
  • Escalating any Network incidents that cannot be resolved within specified time frames to the relevant team members and work with them until the incident is resolved.
  • Documenting and recording steps taken towards resolution of an incident.
  • Responsible for documenting and distribution of all Major Incident Review Reports in the agreed format.
  • Monitor all outages/issues through the return to normal services.

Requirements:

  • 2 years of customer support experience preferably in a NOC environment.
  • Seeking experience in a help desk/service desk/technical support environment.
  • Prior background working in NOC environment is highly desired.
  • Knowledge of ITIL is a plus.
  • Good communication skills (verbal, written and presentation).
  • Strong analytical, problem solving and investigative skills.
  • Attention to detail.
  • Ability to work unsupervised.
  • Good time management skills.
  • Ability to set priorities and meet deadlines.
  • Aptitude to manage multiple tasks concurrently.
  • Technical literacy.
  • Advanced English Level.

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