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Sales Quality Specialist
2 semanas atrás
This role is responsible for delivering exceptional customer experience and optimizing sales performance by providing support to the internal and external sales team with administrative tasks.
Main Responsibilities:
- Audit and evaluate sales calls to ensure adherence to company standards and regulatory requirements.
- Develop quality improvement strategies based on audit findings.
- Provide constructive feedback and tailored training sessions to the sales team.
- Collaborate with sales managers to refine sales processes and implement best practice guidelines.
- Gather detailed reports on quality assurance metrics for senior management review.
Necessary Skills and Qualifications:
- At least 2 years of experience in a quality assurance role within a sales-driven environment.
- Strong analytical skills with exceptional attention to detail.
- Proficiency in Portuguese and advanced skills in CRM software, such as Salesforce and HubSpot.
- Ability to work independently with a proactive approach to problem-solving and process enhancement.
