Sales Quality Excellence Leader

Há 5 dias

São Paulo, São Paulo, Brasil beBeeQuality Tempo inteiro R$600.000 - R$770.000

As a key member of our Commercial Enablement team, you will lead the newly established Quality Enablement function at 99Food, an operation committed to scaling high-performance field sales with the right skills, consistency, and impact.

Job Description:

Designing, implementing, and owning a comprehensive Sales Quality framework is your primary responsibility. This includes deep-dive audits, scorecards (technical, behavioral, process, system use), and structured feedback mechanisms.

  • Conducting audits across the commercial journey to identify deviations and opportunities
  • Managing frequent field visits alongside Business Developers to observe live execution, assess coaching needs, and validate actual vs. documented behavior
  • Analyzing usage patterns in CRMs and other commercial tools to detect gaps, underutilization, or misuse, feeding insights back into training, KB, and process improvement

You will also act as a guardian of excellence: monitoring compliance with playbooks, process flow, KB, and use of tools, ensuring alignment for every BD interaction.

Collaborating with Sales Enablement, Product, Operations, and Tech teams to translate QA findings into enhancements, improving Knowledge Base, training modules, workflows, and system improvements.

Producing recurring reports on QA insights, emerging gaps, trends, and prioritized recommendations for rapid corrective action and strategic evolution.

Requirements:

Coaching and mentoring QA Specialists, promoting a culture of continuous improvement, consistency, and data-based quality execution.

Advocating for operational, process, and systemic improvements with a hypothesis-driven mindset, strong alignment with broader Quality Control principles.

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