Patient Experience Strategist

1 dia atrás

São Paulo, São Paulo, Brasil beBeePatient Tempo inteiro US$88.320 - US$118.930

Our company prioritizes diversity, equity and inclusion to drive innovation. With over 130 years of impacting the health of more than 1 billion patients daily, we welcome individuals from all backgrounds.

Job Overview:

The Patient Support Programs Lead plays a strategic role in enhancing patient experiences, generating insights and driving meaningful change. This position collaborates closely with Core Value Teams to develop solutions that positively impact patient journeys.

Key Responsibilities:

  • Collaborate with senior leadership to develop and guide solutions for patients, focusing on improving patient experiences and generating actionable insights.
  • Partner with specific brands to develop robust work plans addressing patient needs, ensuring compliance with internal and external regulations.
  • Build and maintain updated Patient Journeys tailored to product indications.
  • Seek innovative models and standard methodologies to improve support programs locally, regionally, and globally.
  • Act as a connector between departments to launch benefits covering patient real needs.
  • Lead by example and serve as a backup in senior leadership's absence.

**Required Skills and Qualifications:**

Education:

A Bachelor's degree in Pharmacy, Business Administration, Healthcare Management or similar field is required.

Experience and Skills:
  • Prior experience in healthcare or a related industry; solid understanding of processes and workflows related to implementing and managing patient support and diagnostic support programs; experience in project/program management; outstanding communication skills with a focus on transparency and effective message delivery; familiarity with CRM tools and data analytics to generate actionable insights; advanced English language proficiency.
  • Experience with project planning and execution; ability to lead complex projects and collaborate cross-functionally; expertise in UX practices and innovation strategies; proficiency in MS Office Suite and company-specific tools.

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