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Customer Support Leadership Role
2 semanas atrás
The Customer Support Manager role is a leadership position responsible for overseeing the customer support team.
Key responsibilities include interacting with international teams based in London, gathering customer needs and issues, and implementing strategies to address them.
This involves creating tasks for the team and taking on hands-on roles when necessary.
A crucial aspect of this position is monitoring campaign performance to ensure client satisfaction.
Mid-level knowledge of Javascript, HTML, and CSS is required.
- Autonomous/PJ work arrangement
- R$10.000.00 - R$20.000.00 monthly salary
- Free parking
- 8-hour workday
About this Role: As a Customer Support Manager, you will lead a dynamic team providing exceptional support to our clients. Your key focus will be on ensuring seamless interactions between our support team and international clients based in London. You will also be responsible for identifying areas of improvement and developing strategies to enhance overall customer experience.
About the Job Description: The primary responsibility of the Customer Support Manager is to provide top-notch customer service while managing the support team's workload efficiently. This includes collaborating with colleagues across departments, communicating effectively with international clients, and maintaining a strong understanding of our products or services. As a leader, your mid-level technical expertise in programming languages (Javascript), web technologies (HTML, CSS), will enable you to drive process improvements and take ownership of resolving complex issues.
About the Work Arrangement: We offer an autonomous work arrangement that provides flexibility and autonomy. Our ideal candidate should be self-motivated, disciplined, and adept at managing multiple priorities simultaneously. You will have complete control over your schedule, allowing you to strike a balance between personal and professional responsibilities.
