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Client Support Specialist

2 meses atrás

Rio de Janeiro, Rio de Janeiro, Brasil BrickBrands Tempo inteiro

Position Overview

As a Client Support Specialist at BrickBrands, your primary responsibility will be to safeguard brands from detrimental content across various social media channels while fostering a constructive community. You will receive training and possess experience in evaluating information, executing content moderation, and ensuring a secure environment for businesses and individuals globally.

Key Responsibilities:

  • Utilize our digital platform to oversee content.
  • Maintain ongoing communication with your supervisor to address any concerns or inquiries.
  • Quickly recognize any online interactions, whether they are simple text or memes, and stay informed about the latest social media trends and terminology.
  • Ensure the online community's safety and adherence to established policies and guidelines.
  • Comprehend brand policies and guidelines to effectively assess information and make timely moderation decisions.
  • Collaborate with diverse brands across various sectors to identify, review, and monitor all types of content.
  • Stay updated on the latest social media trends and emerging platforms within the industry.

Qualifications:

  • A High School Diploma or equivalent.
  • A personal computer or laptop equipped with a functioning webcam.
  • General knowledge and enthusiasm for various social media platforms (e.g., Facebook, Instagram, LinkedIn, Discord).
  • A conducive home working environment with a reliable internet connection.
  • Experience in content moderation, customer service (non-voice), or social media/community management is essential.
  • Any background in social media and marketing is advantageous.
  • Willingness to work an 8-hour shift on a rotating schedule, including weekends.
  • Exceptional communication skills in English, both written and verbal. Proficiency in additional languages is a plus.

Additional Benefits:

  • Fully remote position.
  • Healthcare reimbursement.
  • Opportunities for continuous learning and career advancement.
  • Competitive compensation based on market rates.
  • A chance to collaborate with some of the most innovative brands worldwide.
  • A supportive environment where your feedback and suggestions are valued.
  • Experience working in a diverse and global team.

If you are passionate about social media trends, possess analytical skills, and have a desire to engage and expand your knowledge in this field, we encourage you to submit your CV in English.