Compliance Content Specialist

1 semana atrás


São Paulo, São Paulo, Brasil KnowBe4 Tempo inteiro
About KnowBe4

KnowBe4 is a leading provider of security awareness training and simulated phishing platforms, serving tens of thousands of organizations globally. Our mission is to empower employees to make informed security decisions, every day.

Job Summary

We are seeking a highly skilled Compliance Content Specialist to join our team. As a key contributor, you will play a crucial role in helping sales and customer success managers stay informed about KnowBe4's compliance content library. The ideal candidate will possess strong customer service skills, a deep understanding of compliance content, and expertise in implementing compliance training programs within the Latin American market.

Key Responsibilities
  • Market Analysis: Conduct quarterly market analysis for compliance content and products, providing insights to courseware and marketing teams.
  • Content Review: Perform monthly reviews of new content and updates to recommended training content documentation for US and international clients.
  • Best Practices: Review and communicate top used and rated modules, as well as best practices for implementing large-scale learning plans using KnowBe4's Compliance Plus content.
  • Policies and Procedures: Make recommendations on policies and procedures to ensure compliance with regulatory requirements.
  • Customer Feedback: Review quarterly customer feedback regarding topics and quality of content, and communicate this feedback to publishers to inform roadmaps.
  • Training and Guidance: Provide training and guidance to KnowBe4 staff and contractors on content localization and production.
  • Compliance Updates: Stay attuned to compliance law updates and cultural expectations of content globally, as well as translations available for customers.
  • Process Improvement: Contribute to the continual improvement of our processes, quality, and efficiency as we grow.
  • Internal Compliance: Provide direction and recommendations for internal compliance training initiatives.
  • Marketing Materials: Review marketing materials and provide direction and recommendations for content and copy.
  • Compliance Content Maintenance: Consult on processes and procedures related to the maintenance of compliance content to ensure it remains up-to-date with current law.
Requirements
  • Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience.
  • Excellent communication skills - both written and verbal.
  • Experience with compliance training a plus.
  • Experience working in a compliance department a plus.
  • Experience with development and updating documentation.
  • Experience advising clients on learning plans.
  • Experience with translations a plus.
  • Experience with project management software.
  • Experience with Gmail and Google Docs.
  • Experience with MS Office (Word and Excel).
  • Experience with web browsers (Chrome, Internet Explorer, etc.).
  • Strong verbal and written communications.
  • Fluent in Spanish and English.
  • Excellent time management and organization skills.
  • Strong active listening skills.
  • Excellent customer service and needs analysis skills.


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