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Technical Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Socium - Teams Done Differently Tempo inteiro
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Socium - Teams Done Differently. As a Technical Support Specialist, you will be part of a global organization with over 4,000 employees worldwide, supporting over 50,000 unique customers across 150 countries.

Key Responsibilities
  • Provide Level 2 support for our global tech platform, ensuring timely and effective resolution of technical issues.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain in-depth knowledge of our technology solutions and industry trends.
  • Communicate complex technical information to both technical and non-technical stakeholders.
  • Work closely with customers to understand their technical needs and provide tailored support.
Requirements
  • Education in Computer Science, Engineering, or a related field.
  • At least 2 years of professional experience in technical support or a similar role.
  • Strong troubleshooting and customer support skills.
  • Working knowledge of querying languages like SQL or JavaScript.
  • Experience with data warehouses (Google Big Query is a plus).
  • Experience with ticketing and tracking systems (JIRA and Salesforce are ideal).
  • Excellent communication skills in English (written and verbal).
  • Good communication skills in French, Spanish, Italian, or German (minimum upper B2).
What We Offer
  • Remote work arrangement with occasional meetups in Sao Paulo.
  • 30 calendar days of annual leave.
  • Health insurance through Care Plus Soho 80 and Care Plus Dental Pro 10 plan.
  • Life insurance through Group Term Life Insurance Coverage with Prudential.
  • Meal vouchers with a monthly allowance of approximately R$ 35 reais per day.