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Senior Application Support Specialist

Há 1 mês

São Paulo, São Paulo, Brasil EXUS Tempo inteiro
About EXUS

EXUS is an innovative software company that has been simplifying risk management solutions for over three decades. Founded in 1989, our mission is to revolutionize the financial services industry with cutting-edge technology. Our flagship product, the Financial Suite (EFS), has gained worldwide recognition and trust from leading financial institutions. With a presence in over 40 countries, including major banks in the Philippines, we are committed to delivering exceptional results through our advanced software solutions.

A Forward-Thinking Work Environment

We believe in fostering a culture of innovation, diversity, and collaboration. Our team of experts is driven by a shared vision to make a positive impact on the world. We value transparency, positivity, and a growth mindset, and we are dedicated to creating a work environment that inspires individual and team success.

Senior Application Customer Support Engineer Role

As a Senior Application Customer Support Engineer, you will play a crucial role in providing remote technical support to our clients. Your primary responsibilities will include:

  • Providing Level 3 technical application support for production applications, systems, and business teams.
  • Investigating incidents, interruptions, or bugs in operational systems and implementing change or workarounds to ensure continued use of the application.
  • Configuring the application via SQL queries and code manipulation to optimize workflows and improve productivity and efficiency.
Requirements and Qualifications

To be successful in this role, you will need:

  • At least 8 years of relevant working experience in collections/banking systems.
  • Excellent knowledge of PL/SQL and Oracle Databases, with DBA skills.
  • A customer-focused mentality, attention to detail, and accuracy.
  • Strong communication, presentation, and writing skills in English.
Benefits

We offer a competitive salary, inclusive work environment, well-being program, clear induction program, private health insurance allowance, unlimited time off, and more. If you're passionate about making a difference in the financial services industry, join us in shaping the future of risk management solutions.