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Operations Director

Há 1 mês

São Paulo, São Paulo, Brasil Blueground Tempo inteiro
Operations Manager Role Overview

At Blueground, we're shaping the future of living, and we're looking for a skilled Operations Manager to join our Brazil team. As an Operations Manager, you'll play a critical role in implementing, adapting, and continuously improving our business systems and processes in your country.

Key Responsibilities:
  • Full operational set-up and maintenance coordination of Blueground properties (supplies, services, etc) according to brand style and guidelines
  • Drive down operational costs and constantly improve processes, while upholding Blueground's quality standards
  • Liaise, manage, and negotiate with contractors, vendors, and external business partners ensuring that our guests enjoy high standards of client experience
  • Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services
  • Manage timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
  • Manage the team of Operations Associates (who will assist in the setup of the apartments), by leading their onboarding process and providing continuous feedback

Requirements:
  • 4+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME, or large corporation
  • Bachelor's degree
  • Advanced English
  • Results-oriented go-getter; great at multitasking and managing competing priorities
  • Exceptional communication and organizational skills
  • Team player and creative thinker
  • Strong analytical and problem-solving skills put to use in a fast-paced environment
  • Guest-centric mindset
  • Project management experience while working under tight deadlines
  • Experience in hospitality or real estate is considered a plus
  • Proven team management experience (in field operations is considered a plus)

About Blueground:

At Blueground, our vision is to make people feel at home wherever they choose to live. We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, and we're now hosting guests in more than 15,000 homes in 32 cities around the world (and growing). Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we've created a culture of collaboration, inclusiveness, and opportunity. We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full-time in one of our offices, work fully remote, or choose a hybrid model between the two. We are driven by our core values: Time is our most important resource, Excellence isn't simply a standard, but an exciting way to look at life, We Care deeply about our guests and colleagues, Transparency builds trust and improves communication, and We're shaping the future of living, and we want you to be part of that journey.